Spruce: Medical Communication
by Spruce Health
App Store
Medical
Free
4.9
Rating
73,543
Reviews
-
Downloads
17
Views
Description
Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox. Designed for healthcare professionals and their patients, Spruce takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications.
Healthcare Professionals: Start your free 14-day trial today—no credit card required.
Patients: Spruce is always free. Download to connect with your care team for secure messaging and telehealth.
— SPRUCE FOR HEALTHCARE PROFESSIONALS —
• Get new phone and fax numbers, or transfer in your existing lines
• Robust mobile and desktop apps
• Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
• Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
• Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
• Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
• After-hours: Automated schedules adjust your phone system and messaging to match your business hours
• Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
• Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
• Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
• And more…!
— SPRUCE FOR PATIENTS —
• Sign in to a free and secure patient app, on mobile or desktop
• Receive video calls from your care team
• Send and receive secure messages, including photos
• Receive alerts for new activity
Ask your healthcare team for an invitation to connect on Spruce. If they're not on Spruce yet, ask them to sign up today!
Healthcare Professionals: Start your free 14-day trial today—no credit card required.
Patients: Spruce is always free. Download to connect with your care team for secure messaging and telehealth.
— SPRUCE FOR HEALTHCARE PROFESSIONALS —
• Get new phone and fax numbers, or transfer in your existing lines
• Robust mobile and desktop apps
• Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
• Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
• Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
• Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
• After-hours: Automated schedules adjust your phone system and messaging to match your business hours
• Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
• Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
• Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
• And more…!
— SPRUCE FOR PATIENTS —
• Sign in to a free and secure patient app, on mobile or desktop
• Receive video calls from your care team
• Send and receive secure messages, including photos
• Receive alerts for new activity
Ask your healthcare team for an invitation to connect on Spruce. If they're not on Spruce yet, ask them to sign up today!
Expert Review & Analysis
## Spruce: A Comprehensive Review of the Medical Communication App
Spruce is a HIPAA-compliant communication platform designed to streamline communication and care coordination between healthcare professionals and their patients. Its primary function is to consolidate various communication methods – calls, texts, faxes, secure messaging, and video chats – into a single, secure application accessible via mobile and desktop. This centralized approach aims to improve efficiency and enhance the patient experience.
1. What the App Does: Spruce acts as a unified communication hub for healthcare practices. It allows providers to manage phone lines, send secure messages, conduct telehealth appointments, and facilitate team collaboration, all while adhering to strict HIPAA regulations. For patients, it offers a secure way to communicate with their care team, receive telehealth appointments, and access important information.
2. Key Features: Spruce boasts a robust set of features catering to both professionals and patients. Key strengths for professionals include:
* HIPAA Compliance: The app prioritizes security with features like automatic HIPAA Business Associate Agreements (BAA), two-factor authentication, SOC 2 auditing, and HITRUST certification. This is crucial for maintaining patient privacy.
* Unified Communication: Consolidating various communication methods into one platform significantly reduces administrative burden and improves response times.
* Advanced Phone System: Features like phone trees, multiple lines, secure voicemail, and automated transcription enhance phone management.
* Automation Tools: Automated responses, scheduled messaging, and message templates save time and improve efficiency.
* Team Collaboration Tools: Shared inboxes, internal notes, and @-paging facilitate seamless teamwork.
* Telehealth Integration: Secure video calling and clinical questionnaires streamline telehealth consultations.
For patients, the key benefits are:
* Secure Communication: The ability to send and receive secure messages and photos with their healthcare providers.
* Convenient Telehealth Access: Easy access to virtual appointments.
* Notification System: Alerts for new messages and activities ensure timely engagement.
3. Use Cases: Spruce is beneficial in various healthcare settings:
* Improving patient communication: Facilitating quick and secure communication regarding appointment reminders, test results, and medication updates.
* Streamlining telehealth: Providing a user-friendly platform for virtual consultations, reducing wait times and improving access to care.
* Enhancing team collaboration: Improving internal communication and coordination among healthcare professionals.
* Managing administrative tasks: Automating tasks like appointment reminders and message responses, freeing up time for patient care.
* Improving patient engagement: Providing a convenient and secure platform for patients to communicate with their care team.
4. Target Audience: Spruce's target audience is twofold:
* Healthcare Professionals: Physicians, nurses, medical assistants, and other healthcare providers in clinics, hospitals, and private practices.
* Patients: Individuals receiving care from healthcare providers who use the Spruce platform.
5. Overall Assessment: With a 4.9/5 rating on the App Store, Spruce appears to be a highly effective and well-received medical communication platform. Its comprehensive feature set, robust security measures, and user-friendly interface address many of the communication challenges faced by healthcare professionals and their patients. The free trial for professionals and free access for patients makes it an accessible and attractive solution. However, potential users should consider the complexity of the platform and the need for training, especially for larger practices. The lack of information regarding the developer warrants further investigation for those prioritizing transparency. Overall, Spruce represents a significant advancement in healthcare communication technology and is highly recommended for practices seeking to improve efficiency and enhance patient care.
Spruce is a HIPAA-compliant communication platform designed to streamline communication and care coordination between healthcare professionals and their patients. Its primary function is to consolidate various communication methods – calls, texts, faxes, secure messaging, and video chats – into a single, secure application accessible via mobile and desktop. This centralized approach aims to improve efficiency and enhance the patient experience.
1. What the App Does: Spruce acts as a unified communication hub for healthcare practices. It allows providers to manage phone lines, send secure messages, conduct telehealth appointments, and facilitate team collaboration, all while adhering to strict HIPAA regulations. For patients, it offers a secure way to communicate with their care team, receive telehealth appointments, and access important information.
2. Key Features: Spruce boasts a robust set of features catering to both professionals and patients. Key strengths for professionals include:
* HIPAA Compliance: The app prioritizes security with features like automatic HIPAA Business Associate Agreements (BAA), two-factor authentication, SOC 2 auditing, and HITRUST certification. This is crucial for maintaining patient privacy.
* Unified Communication: Consolidating various communication methods into one platform significantly reduces administrative burden and improves response times.
* Advanced Phone System: Features like phone trees, multiple lines, secure voicemail, and automated transcription enhance phone management.
* Automation Tools: Automated responses, scheduled messaging, and message templates save time and improve efficiency.
* Team Collaboration Tools: Shared inboxes, internal notes, and @-paging facilitate seamless teamwork.
* Telehealth Integration: Secure video calling and clinical questionnaires streamline telehealth consultations.
For patients, the key benefits are:
* Secure Communication: The ability to send and receive secure messages and photos with their healthcare providers.
* Convenient Telehealth Access: Easy access to virtual appointments.
* Notification System: Alerts for new messages and activities ensure timely engagement.
3. Use Cases: Spruce is beneficial in various healthcare settings:
* Improving patient communication: Facilitating quick and secure communication regarding appointment reminders, test results, and medication updates.
* Streamlining telehealth: Providing a user-friendly platform for virtual consultations, reducing wait times and improving access to care.
* Enhancing team collaboration: Improving internal communication and coordination among healthcare professionals.
* Managing administrative tasks: Automating tasks like appointment reminders and message responses, freeing up time for patient care.
* Improving patient engagement: Providing a convenient and secure platform for patients to communicate with their care team.
4. Target Audience: Spruce's target audience is twofold:
* Healthcare Professionals: Physicians, nurses, medical assistants, and other healthcare providers in clinics, hospitals, and private practices.
* Patients: Individuals receiving care from healthcare providers who use the Spruce platform.
5. Overall Assessment: With a 4.9/5 rating on the App Store, Spruce appears to be a highly effective and well-received medical communication platform. Its comprehensive feature set, robust security measures, and user-friendly interface address many of the communication challenges faced by healthcare professionals and their patients. The free trial for professionals and free access for patients makes it an accessible and attractive solution. However, potential users should consider the complexity of the platform and the need for training, especially for larger practices. The lack of information regarding the developer warrants further investigation for those prioritizing transparency. Overall, Spruce represents a significant advancement in healthcare communication technology and is highly recommended for practices seeking to improve efficiency and enhance patient care.
Screenshots
App Information
Updated
2016-02-26
Content Rating
12+
Contains Ads
No
Developer
Spruce Health
Price
$0.00
Similar Apps
