BCBSM
by Blue Cross and Blue Shield of Michigan
App Store
Medical
Free
4.7
Rating
65,471
Reviews
-
Downloads
16
Views
Description
#1 Digital Tools and Commercial Health Plan for Member Satisfaction in Michigan, three out of four years. Learn more about J.D. Power awards.
Michigan Blue Cross® members, use our app to log in, find a doctor and see your account info. With convenient access to your health plan details, you’re more informed when you need care. If you’re a Blue Cross Blue Shield of Michigan member, you can:
-- View your deductible and other plan balances
-- See what services your plan covers
-- Check claims and EOBs
-- Check your HSA and FSA account for users that use our Health Equity partner
-- Pay your plan bill for users with non-employer coverage
-- Find doctors and hospitals in your network
-- Select and view your Primary Care Physician
-- Get access to care including our 24-hour nurse line and telehealth
-- Have your virtual ID card handy
-- Compare quality ratings for doctors and procedure costs
-- Research drug prices and coverage requirements
-- Contact customer support
-- Take your health assessment and other wellness services
-- Use our Virtual Assistant to answer questions 24/7
-- Keep your secure account info updated.
-- Use biometric login for faster login
The app supports most of our plans, but not all.
If you’re one of these members, the app won’t work for you:
-- FEP members with a PPO plan
-- MESSA members
-- Blue Cross Complete (Medicaid) members
Questions about the app? Please visit bcbsm.com/app
© 1996-2025 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan.
Michigan Blue Cross® members, use our app to log in, find a doctor and see your account info. With convenient access to your health plan details, you’re more informed when you need care. If you’re a Blue Cross Blue Shield of Michigan member, you can:
-- View your deductible and other plan balances
-- See what services your plan covers
-- Check claims and EOBs
-- Check your HSA and FSA account for users that use our Health Equity partner
-- Pay your plan bill for users with non-employer coverage
-- Find doctors and hospitals in your network
-- Select and view your Primary Care Physician
-- Get access to care including our 24-hour nurse line and telehealth
-- Have your virtual ID card handy
-- Compare quality ratings for doctors and procedure costs
-- Research drug prices and coverage requirements
-- Contact customer support
-- Take your health assessment and other wellness services
-- Use our Virtual Assistant to answer questions 24/7
-- Keep your secure account info updated.
-- Use biometric login for faster login
The app supports most of our plans, but not all.
If you’re one of these members, the app won’t work for you:
-- FEP members with a PPO plan
-- MESSA members
-- Blue Cross Complete (Medicaid) members
Questions about the app? Please visit bcbsm.com/app
© 1996-2025 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan.
Expert Review & Analysis
## BCBSM Mobile App Review: A Comprehensive Look
The BCBSM mobile application, developed by Blue Cross Blue Shield of Michigan, aims to provide its members with convenient access to their health plan information and services. The app serves as a centralized hub for managing various aspects of healthcare, earning a commendable 4.7-star rating on the App Store.
1. What the App Does: The primary purpose of the BCBSM app is to empower members with self-service tools for managing their health plan. This includes accessing account details, finding in-network providers, understanding coverage, and utilizing various healthcare resources. The app streamlines the process of interacting with the insurance provider, reducing the need for phone calls or website navigation.
2. Key Features: The app boasts a robust set of features designed for ease of use and comprehensive information access. Key strengths include:
* Account Management: View plan details (deductibles, balances), check claims and explanations of benefits (EOBs), manage HSA/FSA accounts (for eligible users), and pay bills (for non-employer sponsored plans).
* Provider Search: Find in-network doctors and hospitals, compare quality ratings, and research procedure costs. This feature significantly aids in selecting appropriate healthcare providers.
* Care Access: Provides access to a 24-hour nurse line, telehealth services, and allows for the selection and viewing of a primary care physician (PCP).
* Drug Information: Research drug prices and coverage requirements, facilitating informed medication decisions.
* Virtual Assistant: Offers 24/7 support through a virtual assistant to answer common questions.
* Convenience Features: Includes a virtual ID card, biometric login for enhanced security, and the ability to complete health assessments.
These features collectively contribute to a user-friendly experience, making managing health plan information significantly more convenient.
3. Use Cases: The BCBSM app is useful in a variety of scenarios:
* Checking account balances and claims status: Quickly view your deductible remaining, outstanding claims, and payment history.
* Finding in-network providers: Locate nearby doctors and hospitals within your plan's network before scheduling appointments.
* Understanding coverage: Determine if specific services or medications are covered under your plan.
* Accessing urgent care resources: Contact the 24-hour nurse line or utilize telehealth services for immediate medical advice.
* Managing HSA/FSA accounts: Monitor balances and transactions related to health savings and flexible spending accounts.
4. Target Audience: The app is designed for members of Blue Cross Blue Shield of Michigan, excluding FEP members with PPO plans, MESSA members, and Blue Cross Complete (Medicaid) members. The target audience is primarily individuals and families enrolled in various BCBSM plans seeking a digital method for managing their health coverage.
5. Overall Assessment: The BCBSM app provides a valuable service to its eligible members, offering a user-friendly interface and a comprehensive suite of features. The high App Store rating reflects positive user experiences. However, the exclusion of certain member types limits its overall reach. While the app's functionality is robust, clearer communication regarding plan compatibility would be beneficial. Overall, the BCBSM app represents a significant step towards improving the accessibility and management of health plan information for its target audience, making it a highly recommended tool for eligible users.
The BCBSM mobile application, developed by Blue Cross Blue Shield of Michigan, aims to provide its members with convenient access to their health plan information and services. The app serves as a centralized hub for managing various aspects of healthcare, earning a commendable 4.7-star rating on the App Store.
1. What the App Does: The primary purpose of the BCBSM app is to empower members with self-service tools for managing their health plan. This includes accessing account details, finding in-network providers, understanding coverage, and utilizing various healthcare resources. The app streamlines the process of interacting with the insurance provider, reducing the need for phone calls or website navigation.
2. Key Features: The app boasts a robust set of features designed for ease of use and comprehensive information access. Key strengths include:
* Account Management: View plan details (deductibles, balances), check claims and explanations of benefits (EOBs), manage HSA/FSA accounts (for eligible users), and pay bills (for non-employer sponsored plans).
* Provider Search: Find in-network doctors and hospitals, compare quality ratings, and research procedure costs. This feature significantly aids in selecting appropriate healthcare providers.
* Care Access: Provides access to a 24-hour nurse line, telehealth services, and allows for the selection and viewing of a primary care physician (PCP).
* Drug Information: Research drug prices and coverage requirements, facilitating informed medication decisions.
* Virtual Assistant: Offers 24/7 support through a virtual assistant to answer common questions.
* Convenience Features: Includes a virtual ID card, biometric login for enhanced security, and the ability to complete health assessments.
These features collectively contribute to a user-friendly experience, making managing health plan information significantly more convenient.
3. Use Cases: The BCBSM app is useful in a variety of scenarios:
* Checking account balances and claims status: Quickly view your deductible remaining, outstanding claims, and payment history.
* Finding in-network providers: Locate nearby doctors and hospitals within your plan's network before scheduling appointments.
* Understanding coverage: Determine if specific services or medications are covered under your plan.
* Accessing urgent care resources: Contact the 24-hour nurse line or utilize telehealth services for immediate medical advice.
* Managing HSA/FSA accounts: Monitor balances and transactions related to health savings and flexible spending accounts.
4. Target Audience: The app is designed for members of Blue Cross Blue Shield of Michigan, excluding FEP members with PPO plans, MESSA members, and Blue Cross Complete (Medicaid) members. The target audience is primarily individuals and families enrolled in various BCBSM plans seeking a digital method for managing their health coverage.
5. Overall Assessment: The BCBSM app provides a valuable service to its eligible members, offering a user-friendly interface and a comprehensive suite of features. The high App Store rating reflects positive user experiences. However, the exclusion of certain member types limits its overall reach. While the app's functionality is robust, clearer communication regarding plan compatibility would be beneficial. Overall, the BCBSM app represents a significant step towards improving the accessibility and management of health plan information for its target audience, making it a highly recommended tool for eligible users.
Screenshots
App Information
Updated
2016-05-18
Content Rating
12+
Contains Ads
No
Developer
Blue Cross and Blue Shield of Michigan
Price
$0.00
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